EMAIL & TONE…Compare,
Analyze, Contrast, Refine….Be Pro-Active.
Please refer to the photocopies
distributed in class on Monday, November 27, 2017.
1.
Write your own email: Your boss writes to you and asks you to do a
series of 6 Instagram posts for the agency.
Currently, you have 2 major branding projects you are working on and
feel like you don’t have sufficient time.
Respond in writing to your boss explaining your situation, what you can/
cannot do regarding the 6 Instagram posts.
2.
Then we will read an article,
and examine
some sample emails
3.
Look at your email from number 1. Is
there anything you’d like to change, rewrite, or refine?
4.
Vocabluary to remember:
-Catch-up
with someone/ have a catch-up meeting = aggiornare
-Bring
someone up to speed = aggiornare
Email exercise: Insert the
expressions (a-h) to complete John’s response.
1. b
2.h
3.g
4.d
5.f
6.c
7.a
8.e
Email Phrases for diplomatic
langauge: use conditionals, and introductory
phrases at the beginning of your sentences: “As you know,..”
If you remember….(clearly)
It would take time….
I’d find it difficult…
It would result in…
I’d like to talk this through
Given that. …
Perhaps we could discuss this
The possibility of + gerund…
Maybe…
Would helpe spread the workload…
I could arrange this..
If you agree…
HOW IS THE MESSAGE ORGANIZED? Email organization for diplomatic responses. See the 3rd example, on the bottom of the
page of the photocopy for reference.
1.
Refer to what each one knows
about the topic (include relevant email if needed)
2.
Re-explain the situation you are
in…your current situation
3.
I appreciate that someone needs
to do this…(a nice way to say I understand what needs to be done, but I am not
available)
4.
Take charge of the situation by
explaining problem elements and possible solutions PROPOSE SOLUTIONS: Be pro-active.
5.
And invite the other person to
contribute their thoughts about it (if you agree…) (What do you think?)
6.
Ask to meet to discuss in person
7.
I’ll look forward to seeing you
tomorrow and discussing this.
Revise your original email and
send it to me by Friday, December 1, 2017 at teachrmarye1@gmail.com
TONE & WRITING: To sum-up…
1.
DO NOT ASSUME THAT EVERYONE WHO
READS YOUR EMAIL/Text/ WhatsApp, etc. WILL AUTOMATICALLY UNDERSTAND THE TONE (URGENT,
PROBLEMATIC, CONFUSED…HAPPY, ..ETC)
2.
CLARIFY WITH A PHONE CALL
3.
CONSIDER ADDING AN EMOJI if it’s
an informal relationship (e.g. a colleague, friend, family, but not your boss,
or superior).
WHEN WOULD YOU ADD AN EMOJI IN A
SOCIAL MEDIA POST?
-It depends on the brand, you all
said.
-Look for some good and bad examples
of how brands on Instagram/FB use emojis.
-Just for fun, or if you have an
extra 6 minutes, listen to this easy profile on BBC Learning English, “The Rise
of the Emoji.” http://www.bbc.co.uk/learningenglish/english/features/6-minute-english/ep-170323
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